Privacy notice

Who we are

Yorkshire Solar Systems Ltd (company number 17371062), 36 Station Road, Nafferton, Driffield, YO25 4LT, is the controller of personal information described in this notice. Contact us at enquiries@yorkshiresolarsystems.com or 01482 428533.

Information we collect

We may collect your name, contact details, address, property and roof information, electricity use, tariff, bills, photographs, EV requirements, consultation preferences, referral details, messages, quotations, project records, correspondence and technical or installation documents. Our website may also record limited security and consented performance information.

Why we use it

We use information to respond to enquiries, assess and design suitable renewable-energy solutions, provide quotations, arrange surveys and appointments, perform contracts, coordinate grid and installation requirements, provide project updates, comply with legal duties, prevent misuse and improve our service. The relevant lawful bases are steps requested before a contract, performance of a contract, legal obligation, legitimate interests and consent where required.

Who receives it

Information is shared only where needed with our authorised staff and group delivery teams; carefully selected hosting, secure storage, customer-relationship and project-portal providers; calendar and communications services; professional advisers; equipment or finance partners chosen by you; network operators, certification bodies, regulators and authorities where required. We do not sell personal information.

International processing

Some technology providers may process information outside the UK. Where this occurs, we require an appropriate UK transfer safeguard or another lawful protection.

How long we keep it

Unsuccessful or early-stage enquiries are normally retained for up to 24 months. Customer, project, financial and contract records are normally retained for up to six years after the relationship ends, with relevant certification, safety, warranty or legal records retained longer where necessary. Uploads that are no longer needed are deleted securely.

Your rights

You may have rights to access, correct, erase, restrict or object to processing, receive portable information and withdraw consent. Contact us first so we can help. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Security and changes

We use proportionate technical and organisational safeguards, but no online service is completely risk-free. We may update this notice when our services or legal obligations change.